The processing time begins once your order is placed. Once your order ships, we will provide you with the carrier's tracking # via the email you provide us with at checkout. Please make sure to white list our email address CustomerCare@BoneBrass.com so that you receive these updates. The estimated shipping times vary based on the carrier, and represent the time your order will be in transit, once it leaves the factory.

Pre-Order and Made-to-Order Items will be shipped once they become available and/or ready for shipping.

For more detailed questions about a specific items shipping timeframe, please feel free to email us at CustomerCare@BoneBrass.com.

Read more about our shipping policy.

7-day return window from delivery on eligible items. Damaged or defective items must be reported right away with photos. Please read our full refund policy to see which items are eligible for return.