Return Policy

What is Bone & Brass' Return & Refund Policy?

Bone & Brass will accept returns on defective or damaged merchandise, within 10 days of delivery. Please inspect all deliveries as soon as they are received. DO NOT SIGN FOR YOUR DELIVERY UNTIL YOU'VE INSPECTED YOUR ITEMS. If damage is noted, write the damage noted on the delivery receipt and take detailed pictures. IF THE DRIVER WON'T ALLOW YOU TO INSPECT YOUR ORDER, AND YOU WANT TO ACCEPT THE DELIVERY, WRITE "DENIED INSPECTION BY DRIVER" ON THE DELIVERY RECEIPT, BILL OF LADING OR ELECTRONIC SIGNATURE PANEL AND THEN SIGN IT. DO NOT SIGN IT WITHOUT WRITING THIS! Contact us immediately should any of the above occur at Sales@BoneBrass.com

Should you wish to return merchandise deemed not defective, a 25% restocking fee will be applied for the return. In addition, initial shipping charges are not refundable, and the customer will be responsible for the return freight charges. 

Your product refund will be processed at the time of receipt of the return. We require that product be returned to us within 10 days of receipt in the original packaging, along with all hardware and instructions. In the event that there are errors in the prices, descriptions or images of certain merchandise, we reserve the right to restrict the return of those items.

All sales are final on Discontinued and Sale items. These items are not eligible for returns or exchanges.  

How long does my refund take?

Bone & Brass makes every effort to credit your account within 7-10 business days from receipt of your return. Items returned without a Return Authorization are subject to 25% restocking fee. Please be sure to write your RA# on the outside of the box, as well as inside the box or packaging with any return!