Return Policy

What is Bone & Brass' return policy?

Bone & Brass will accept returns on defective or damaged merchandise, within 10 days of delivery, however a 25% restocking fee will be applied for returned merchandise deemed not defective. Initial shipping charges are not refundable.
Your product refund will be processed at the time of receipt of the return. We require that product be returned to us within 10 days of a return shipment call tag being issued. In the event that there are errors in the prices, descriptions or images of certain merchandise, we reserve the right to restrict the return of those items.

How long does my refund take?

Bone & Brass makes every effort to credit your account within 7 business days from receipt of your return. Items returned without a Return Authorization are subject to 25% restocking fee. Please be sure to include your RA# inside the box or packaging with any return!

How do I return merchandise?

We are happy to assist you with item returns or exchanges. Contact sales@bonebrass.com and reference your order number or call us at 888-245-7238. Please inspect all deliveries as soon as they are received and take pictures of the damaged box and of damage to the item, if any.

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